1. Who we are
Antorder is an online system for import and export companies: orders and projects, quotations, proforma invoices, invoices, packing lists, payments and customers. In these terms «we» means Antorder and «you» means the company that creates an account and the people it invites.
2. Your account
- You must give true company details and keep your password secret. Turn on two-step verification for extra protection.
- You are responsible for everything done from your account and by the team members you invite.
- One person or company may not create several free trials to avoid paying.
3. Free trial, plans and payment
- New companies get a free trial. Its length is shown on the sign-up and pricing pages. No card is needed.
- After the trial you choose a monthly or yearly plan. Prices are shown on the pricing page in US dollars or Chinese yuan.
- You can pay by card (through Stripe), Alipay, WeChat Pay or bank transfer. For QR or bank payments you upload the receipt and we activate your plan after we confirm it, usually within one working day.
- Plans renew for the same period unless you cancel before the end date. Prices may change; we tell you at least 30 days before a new price applies to you.
- Taxes or bank fees in your country, if any, are paid by you.
4. Cancelling and refunds
- You can cancel at any time from Subscription. Your plan stays active until the end of the period you paid for.
- If you are not happy, write to us within 7 days of your first payment and we refund it in full. After that, payments for a period already started are not refunded.
- If we close your account because of a mistake on our side, we refund the unused part of your plan.
5. Your data belongs to you
- Everything you enter (customers, orders, products, documents) is yours. We use it only to run the service for you.
- You can export your data to Excel at any time from Settings → Data.
- After your plan ends, your data stays available for 30 days so you can renew or export it. After that it may be deleted. Issued invoices may be kept longer where the law requires it.
6. Fair use
You may not use Antorder to send spam, to break the law, to sell forbidden goods, to try to break into the system or other accounts, or to overload it on purpose. We may suspend an account that does this, after warning you when possible.
7. Invoices and tax
Antorder helps you prepare commercial documents. You remain responsible for their content and for meeting the tax rules of your country (for example ZATCA in Saudi Arabia). Antorder does not issue official Chinese fapiao.
8. Service, backups and support
We work to keep Antorder available every day and make a backup of the database daily. Short maintenance is announced in advance when possible. Support is by e-mail at hello@antorder.com; we reply within one working day.
9. Limits of responsibility
Antorder is provided «as is». We are not responsible for indirect losses such as lost profit or lost business. Our total responsibility for any claim is limited to the amount you paid us in the 12 months before it.
10. Changes to these terms
We may update these terms. We will tell you by e-mail or inside the system at least 15 days before important changes take effect. If you continue to use Antorder after that, you accept the new terms.
11. Contact
Questions about these terms: hello@antorder.com